You can select the system audio or the microphone, which makes this tool quite flexible. You will be able to see the recording settings such as the size of the video and the frame rate. The webcam will be embedded in the bottom right corner of your recoding if you select this option. You can also decide whether you want the cursor to be seen on the video or not. For example, you can decide to record your browser, webcam or desktop. You will get a window in which you can change several settings of your recording. When you need to record anything, you simply click on the icon in the toolbar and the extension will be launched. The Chrome icon will be placed on your toolbar at the top of your browser. Go to the Chrome Web Store and look for ScreenCastify and then add it to your Chrome extensions. This is a great tool for those who do not want complicated screen capture applications. You can use this add-on to record video on our browser, desktop and webcam. However don't hesitate to reply to this email if you have any further follow up questions or queries.ScreenCastify is one of the most common screen capture add-ons for Chrome. I will tentatively solve this ticket for now as this information should assist you with your query. That is why you should only share your HAR files with Auth0 employees. What is more significant it also includes sensitive data that should not be shared with untrusted parties. It includes information like requests made, response times, response status code etc. More specifically, it has all the details about operations your browser performed. HAR file are used to inspect what is happening behind the scenes of your browser. If If you wish please have a look at our Privacy policy regarding our customers data safe. We from Zendesk are compromised to store the data that you will be sending to us. HAR files can contain sensitive data, so make sure you store these files securely. In the network environment, when the communication between the sender and the receiver occurs, HAR contains HTTP response and request headers. HAR (HTTP Archive Format) is a JSON archive file format that stores session data over many browsers (IE, Firefox, Chrome, Safari, etc.) between client and server. Thank you for contacting Zendesk Support! I'm George from the Advocacy Team and I will be pleased to help you with this Open the Console tab and screenshot any errors that appear.Navigate to More Tools > Developer Tools.Find below a brief animation with the steps to retrieve a HAR file in Chrome.įor any issues generating this file, see this article from Google's Help Center: Capture web session traffic. The instructions are the same for a MAC computer or a Windows computer. Upload the HAR file to your ticket with Zendesk Customer Support for further investigation.Click the download button, Export HAR, to download, and save the file to your computer: Save as HAR with Content.Reproduce the issue while the network requests are recorded.Click the crossed circle button to clear any existing logs from the network tab.If it isn't, check the Preserve log box.If it is grey, click the button once to start recording. Look for a round record button in the upper left corner of the tab, and make sure it is red.Reload your browser to start seeing the traffic over the WebSocket. Optional: If Zendesk Customer Support requests a HAR file with WebSockets, select the WS option in the Network tab. You must keep the menu open while you reproduce the issue.
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